A Personal Elf Residential and Business Cleaning wants you to have the ultimate in clean in order to achieve the best cleaning, we offer some important recommendations.
A Personal Elf is so confident that our cleaners will provide the highest level quality of service available that we are willing to offer you a value guarantee. If you are not satisfied with our service for any reason, contact us within 24hrs and we will make arrangements to re-clean whatever is in question to complete your satisfaction at no charge.
We provide all our own cleaning equipment including commercial vacuum cleaners with advanced micro filtration filters. We continually strive to use the most effective, efficient and environmentally friendly cleaning supplies available. We are happy to use your supplied cleaning products, but are unable to accept responsibility for those products or their results.
We can always clean more thoroughly when we don't have to wade through clutter. Clothing on the floor and /or clutter-piled dressers prevents us from getting deeper into the actual cleaning of your home and/or business. We also recommend that previously clean dishes still in the dishwasher be unload and we will be happy to load a minimal amount of dirty dishes that you may have.
Since we will be using several different cleaning products as well as lifting considerable dust and grime we want you home to circulate air out. If your A/C is programmed for "off" during the day or if you typically raise the settings, please maintain air conditioning "on" or lowered while our cleaners in your home (76 F). If you forget to leave it on we will run the A/C while we are cleaning your home and return it to the previous setting when we leave.
* Especially during hot days your air conditioning should be left on or lowered while our cleaners in your home. If there are mechanical problems with your A/C unit and you prefer us not to touch it, it is important that you let us know at least 24 hours in advance.
We enjoy offering conveniences in cleaning and we understand the most of our residential cleaning customers are not home during our cleaning. If you will not be at your home to give access to our cleaners, you must provide us with a key and an alarm code if necessary*. If you prefer to be home and let the cleaners in we will provide you with an approximate time that cleaners will be there within a three hour window- i.e. 8:30- 11:30am or 12:00-3:00pm. If you prefer a specific window of time, please request it when you set your appointment.
If you need to change your appointment or a more exact appointment time, please call us at least 48 hours prior to your appointment. *In many cases we are able to schedule you at the time of day that works best for you, however giving you an exact time the cleaners will arrive can not be ensured.
If you choose not to provide a key and we are unable to access your home for a scheduled cleaning you will be assessed a lock-out/re-schedule charge of a minimum of $45.00. If you have a home security system, please inform us when you schedule your appointment. A Personal Elf is not responsible for alarm activations, errors, blunders, and/or failures of your home security system.
If it is necessary to cancel or reschedule your regular cleaning day, A Personal Elf, requires a 2-business day notice (48 hours prior to your appointment). If we receive less that a 2-business day notice, or are unable to access your home, it will be necessary for us to charge a $45 cancellation/ re-schedule fee. Future scheduled cleanings will remain unchanged. We ask that any changes to your schedule be communicated directly with A Personal Elf office at 352-271-1111.
A Personal Elf values highest grade in employment of top professional cleaners. We spend a lot of time and resources finding, interviewing, checking references and backgrounds, and training our professional cleaners. When hired, our professional cleaners sign an agreement barring them from performing any home-related service for any of our past or present customers. However, if you do wish to employ a staff member, our referral fee is $1,000. We consider our employees our most valuable asset and charge accordingly.
The nature of cleaning requires our professional cleaners to touch virtually all items in your home. We are as careful as possible while we are cleaning your home, but if damage or loss does occur, please notify A Personal Elf within 48 hours of the cleaning date. The most tragic possible loss is breaking something irreplaceable (whether monetarily or sentimentally valued). Be safe, rather than sorry, with such items please store them away on cleaning day, or instruct us of items to bypass while cleaning. If we are specifically requested to cleaning the inside of a hutch/china cabinet, dust computer equipment, wash dishes, clean behind a refrigerator or clean another area that we normally do not clean, we will not be responsible for damage to any of those articles. Also, A Personal Elf is not responsible for damage due to faulty and/or improper installation of any item. Please advise us to any items that may not be properly installed such as blinds pictures, curtain rods loose carpet, etc. All surfaces are assumed sealed and ready to clean without causing harm.
A Personal Elf Residential & Business Customers need not to worry about any contracts to sign. Payment is due when services are performed. A 11% finance charge will be added to unpaid balances over 30 days. You may pay by cash, check, or by major credit card. All bank charges incurred do to NSF checks will be passed on to the client at a flat rate of $35 per check.
For the safety of our cleaners, please make us aware of the location of any and all firearms.
Your pets are important to us. For their safety as well as ours, please let us know how they should be handled.
Residential & Business Cleaning Referrals from satisfied customers are value that we like to share. As a token of our appreciation we will deduct $25 off your next cleaning for each referral of a new one-time paid customer to A Personal Elf. We will deduct $40 off your next cleaning for each referral who becomes a new recurring customer of A Personal Elf (eligible after 2 cleanings).