I. Protecting Your Privacy
A Personal Elf strives to provide you with exceptional customer service. This includes respecting and protecting your privacy. The following is our guarantee regarding your privacy.
A Personal Elf provides home and small business cleaning services preformed by fully trained staff. The training for staff includes an intensive course in the necessity of protecting the sanctity of your home, business and personal information.
II. Your Personal Information
Personal information held by A Personal Elf may include your name, gender, current address, telephone/mobile phone number and e-mail address.
We also hold details of any previous or ongoing service provision. Your information is held in strict confidence.
Without this personal information, we may not be able to provide you with the consistent level of excellent service we aspire to.
III. How We Collect Personal Information
A Personal Elf collects personal information through voluntary provision of such by the customer. This may be given verbally, in written form or transmitted electronically.
IV. How We Use Your Personal Information
Your personal information may be used to:
- Provide the services you require
- Keep you informed of new products and services
- Control and improve quality through customer feedback
- Inform staff of your service requirements
V. When We Disclose Your Personal Information:
No personal customer information is disclosed to any party external to A Personal Elf company. All customer details are for the sole purpose of providing the highest levels of customer service.
If we wish to use any of this personal information or data for any purpose other than that specified above, we would not do so unless we have your express written consent to do so.
Exceptions to this include:
- where there are reasonable grounds to believe that disclosure is necessary toprevent a threat to life, health or property
- where disclosure is required by law or is reasonably necessary to assist a law enforcement agency
In either case, you would be informed of such action as soon as possible.
VI. Security of Your Information
We will take reasonable steps to ensure that all information we collect, use or disclose is accurate, complete, up-to-date and stored in a secure environment accessed only by authorized persons.
Information that you send to or receive from www.aPersonalElf.com by email or our contact form is not encrypted or protected by secure socket layers. Transmissions sent to or from www.aPersonalElf.com are routinely monitored by system administrators who provide our hosting service. While it is technically possible that a technician will monitor your transmission, it is highly unlikely.
Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. While we strive to protect your personal information from misuse, loss and unauthorized access, we cannot guarantee the security of any information you transmit to us or receive online. These activities are conducted at your own risk.
Once we receive your transmission, we make our best effort to ensure its security. We do this by removing your personal information from the website as quickly as possible and storing it on a secure computer. This is usually done in a matter of hours from the time you post it.
VII. Updating and Accessing Information
You have the right to request a copy of your file at any time.
You may also amend and update your personal information to ensure it is kept up-to-date.
VIII. Protecting the Privacy of Your Home
We realize that it is not just information that is private. So is the home you live in. One of the things we do to maintain your privacy is to try diligently to assign the same team to your home week after week.
Part of the training each employee receives is the right every customer has to complete privacy. Under no circumstance is anything in your home, or related to you and/or your home, discussed with anyone other than a supervisor employed with A Personal Elf. The only reason that would happen is to ensure you are getting the excellent quality of service that is our standard.